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David Ilzhoefer

1 Year Ago

Trying To Understand The Cropping Option.

Hello:

I have a customer who wants a particular size of an image. 11x14.
I do allow cropping on my images, but can't seem to get to that size.
Close as I can get is 9.5 x 14 or 11 x 16.
Also 8.5 x 12 is overall 10.5 x 14, but the images come with a white border, so not sure that size would work.

Is cropping on our site, selecting the shape that you want (vertical, horizontal, square, natural), and then the specific size?
or am I missing something?

I don't mind telling the customer that they might have to trim the photo to fit that specific size, but want to make sure I understand our cropping option first.

Thanks for the help.




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Jessica Jenney

1 Year Ago

The cropping option will give standard sizes such as 11x14 every time, whether it's horizontal or vertical

 

Yes, change the "Shape" from Natural to Vertical or Horizontal. Then you have the choice of standard print sizes.

 

David Ilzhoefer

1 Year Ago

Hi Jessica, thank you.
Where is that option?
I log out and go to my site, to that photo and I just don't see the cropping option.
I must be doing something wrong.

 

Jessica Jenney

1 Year Ago

click on an image and then select print. You can see it says natural on the right side.

Change it to another shape

 

David Ilzhoefer

1 Year Ago

Ah ok, thanks.... Yes, it crops the top and bottom, oh well......

 

Abbie Shores

1 Year Ago

cropping

 

David Ilzhoefer

1 Year Ago

Thank you Jessica and Susan!

Ok so now I get it. It's the shapes, then the specific size.

I need to have the customer purchase a larger print, haha, the 11 x 14 crops the top and bottom off, but not some of the other larger standard sizes. never easy.....

Thanks again...

 

David Ilzhoefer

1 Year Ago

Thank you Abbie!
How did you know I am a visual learner, haha....

 

Nikolyn McDonald

1 Year Ago

Looks as if your specific issue is solved, David, but for what it's worth 11x14 and 8x10 are super close to the same ratio when it comes to crops. So if you upload something cropped to 4:5 (8x10), the client might be able to get close enough to the right size for the print to work for him.

 

Louis Dallara

1 Year Ago

Thanks, Jessica Jenney, Great info !

Who said you can't teach an old dog new tricks.

 

This discussion is closed.