From the email sent to you
"I'm sorry for our delay in printing and shipping your order. We've been overwhelmed (and grateful) with 5x normal order volumes over the last few weeks. We weren't able to ramp up our production or customer care staffing and supply chain to accommodate this flood of orders.
The situation, backlog, and production times change daily. We're working to update our site with accurate production times and get your order sent out as quickly as possible. In general, orders are taking 7-14 business days (from order date) to produce, but we’re doing our best to have your order shipped out this week until early next week."
Our production team has been working non stop to get these orders out. The orders are moving as fast as they can move them
We are very sorry for delays
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Abbie Shores
General Manager - Fine Art America | Pixels.com